What is your order processing time?

We aim to process all orders within 3 business days, but may need up to 5 days from time to time. Slow Goods is a small operation here in the Midwest, and we appreciate your patience!

Domestic Shipping

Orders within the US are shipping via USPS Priority Mail. Once your order has shipped, you’ll receive an email with tracking and your order should arrive within 2-5 business days.

International Shipping

At this time, we are shipping internationally via USPS Priority International. International orders may take 6-10 business days in transit, though longer shipping times may be possible due to customs issues or shipping delays. 

Please note that International customers are responsible for all import taxes and duties in the destination country. Slow Goods Studio cannot estimate or pay any import duties or customs fees associated with international orders/shipping.

What if my clothes don’t fit?

Any full-price, unworn and unwashed garments may be returned for refund within 7 days of receiving your order (excluding Custom garment orders). Purchases made using a gift card or store credit are eligible for store credit only. Garments marked Samples, Seconds, or Final Sale are not eligible for returns. Please email hello@slowgoodsstudio.com with your return request to receive a return shipping label.

Items must be returned within 10 days of the date the return shipping label is issued. Refunds will not be processed for returns made more than 10 days after the date the return shipping label is issued. All items must be returned in unworn, unwashed and undamaged condition, and must be returned with all tags in order to be eligible for a return. All returns will be processed following an inspection of the items. We do not process exchanges at this time.

Holiday 2023 Return Policy

Orders placed between November 26 - December 31, 2023 may be returned for refund within 7 days of receiving your order (excluding Custom garments, Garments marked Samples, Seconds, or Final Sale), according to our standard return policy. To accommodate returns during the gift-giving season, any return requests made beyond the usual 7 day return window will be eligible to return for store credit (in the form of a Slow Goods gift card) for orders placed between November 26 - December 31, 2023. To be eligible for a return for store credit, any return requests for an order placed between November 26 - December 31, 2023 must be made on/before January 2, 2024. Orders placed before November 26, 2023 or after December 31, 2023 are not eligible for the Holiday 2023 Return Policy.

Please email hello@slowgoodsstudio.com on/before January 2, 2024 with your return request to receive a return shipping label.

Items must be returned within 10 days of the date the return shipping label is issued. Refunds or store credit will not be processed for returns made more than 10 days after the date the return shipping label is issued. All items must be returned in unworn, unwashed and undamaged condition, and must be returned with all tags in order to be eligible for a return or for store credit. All returns will be processed following an inspection of the items. We do not process exchanges at this time.

Can I return a Custom garment order?

Custom garments, including Custom made-to-order Color Block Jackets are non-refundable.

Can I return cut yardage?

All fabric sales are final. Once an order has been placed and fabric has been cut, we cannot process returns or exchanges.

Can I return home goods?

Yes, we accept returns of home goods within 7 days of order delivery date. Please email hello@slowgoodsstudio.com with your return request to receive a return shipping label.

Items must be returned within 10 days of the date the return shipping label is issued. Refunds will not be processed for returns made more than 10 days after the date the return shipping label is issued. All items must be returned in unwashed and undamaged condition, and must be returned with all tags in order to be eligible for a return. All refunds will be processed following an inspection of the items.

Lost, stolen and returned packages

Slow Goods Studio is not responsible for lost or stolen packages. Please include a valid and safe shipping address, watch package tracking, and communicate with carriers directly about deliveries. Once the package is shown as delivered, Slow Goods is unable to obtain additional information from our partner carriers. We recommend contacting and filing a claim with the carrier(s) to resolve any issues relating to lost or stolen packages.

Return shipping costs

Slow Goods Studio provides return shipping labels, but we do not cover return shipping costs.  The cost of return shipping will be deducted from your refund. Any items that are returned worn, damaged, or washed will not be refunded. Slow Goods Studio is not responsible for any return items that are lost or damaged in transit.